• 1. For the purpose of these Terms & Conditions the following words shall have the following meanings:
   
  • a)  “The Company” shall mean PLUMBSAFE LONDON LTD
    b)  "The Customer” shall mean the person, business or organisation for which the Company agrees
    to carry out work as instructed/requested by the customer and/or supply materials
    c)  “The Operative or Engineer”shall mean the representative appointed by the Company

• 2. The Company reserves the right to refuse or decline work at its’ own discretion. Where the Company
  agrees to carry out works for the customer, those works shall be undertaken by a designated operative
  of Plumbsafe London Ltd at its’ absolute discretion.
• 
  3. On your acceptance of our estimate, or quotation, or for any large or small works which may have been
  verbally quoted for based on our hourly charges, or an agreed amount at your request and immediately
  that you instruct us to carry out the agreed work, as well as commence the work in cases of urgency or
  emergency - You agree that you will be deemed to have accepted all these terms & conditions
  contained herein without exception and they will be legally binding even in the event of non signing or
  non receipt by us of a returned copy of of a completed signed customer agreement and/or the Start
  now notice - which are attached to these Terms & Conditions.
• 
  4. The Company estimates are valid for a period of 30 days and are subject to works being carried out
  during usual working hours.
  • 
    a) Any alteration or addition to the original estimate may be subject to extra cost. It may not be
    possible for a part of the estimate, or individual items to be completed separately without offering
    you a new estimate. This is because collective works carried out together are offered with a
    discounted rate based on the whole job and not our hourly rate.
  • 
    b) We have included all anticipated costs in this estimate, however it is impossible to include
    every eventuality that may or may not occur, or to know beforehand the cost of all materials and
    parts required to complete your work, especially if there are any changes or additional work
    required than orgininally estimated for. If changes are made and agreed by you or extra work added, it will
    cost more in materials and labour. If you wish to have a written estimate for any additional work
    it is wholly your responsibility (rather than just verbally instructing us to go ahead at the time
    whilst on the job), to inform us that you require an additional written estimated prior to us
    undertaking any changes. Please note that this may delay the job due to obtaining prices for the
    materials.
  • 
    c) No responsibility can or will be accepted for any existing part or parts of any of your existing
    heating or plumbing or any other part or fitments within or on your property. This will include any
    functionality and design defects which we have or have not diagnosed or inspected and that we
    are not correcting or not directly working on - for example: existing incorrect pipe sizing,
    defective or corroded pipework and fittings that may also be hidden in walls, ceilings or floor
    voids. Any additional faulty components that are part of or within a water or gas appliance or
    installation, including all existing contents of any room or space that we are working in or not
    working in - including kitchens, bathrooms, washrooms, W.C’s, shower rooms, en-suite
    bathrooms, all fixtures, fittings, furniture, components, or any water pipes, waste pipes or gas
    pipes, any fittings, appliances, storage units, or any gas system or appliance or any electrical or
    manual control, switches, light fittings, bulbs or any component.
  • 
    d) It is your responsibility to obtain any permissions or licences necessary for the works that you
    have instructed us to do - to be legally undertaken for example, turning off or adapting a shared
    water mains, working in shared or communal areas, leased or rented property, conservation areas
    and listed property or buildings, skips on the public highway etc. Your signing of this agreement
    confirms this has been arranged and you are legally entitled to instruct us.
  • 
    e) Should a GAS WARNING NOTICE be issued against existing gas appliances, dangerous
    installations or pipe work, it must not be turned on or used. The customer, owner, landlord,
    tenant or the responsible person is required to act on the notice. This notice cannot legally be
    removed or tampered with until the issue has been rectified.
  • 
    f) The Customer shall be solely liable for any hazardous situation in respect of GAS SAFE
    REGULATIONS or GAS WARNING NOTICES issued - should our recommendations be ignored.

NEW APPLIANCES

• 
  5. Regarding the supply of new gas appliances - we will test, commission, and issue the “BENCHMARK”
  certification as well as carry out the notification to Building Control to comply with current building
  regulations and safety standards via the Gas Safe Register Notification Scheme - or directly with
  various gas or water appliance manufacturers’. The Notification and the guarantee registration
  process with the manufacturers of the boiler will be done only after full payment of the agreed amount
  has been received.
• 
  6. Any new appliance that we supply or that you purchase yourself should come with a warranty or
  guarantee. It is entirely your responsibility to register any appliance with the appropriate
  manufacturer, and for you to arrange any servicing that may be periodically required to keep it in an
  optimal and safe condition, to ensure that any warranty or guarantee is kept in force.

GUARANTEE

• 
  7. Our labour that we supply is guaranteed for 12 months, as long as full payment has
  been received by us. The Guarantee will become null and void if the work completed or the appliance
  installed by us is: subject to accidental or malicious damage, misuse, neglect or negligence, not
  regularly serviced or repaired, modified or tampered with by anyone other than our company
  operatives.
  • 
    a) We will not guarantee any work in respect of reconditioned/used parts that are specified to be
    installed, or if a temporary repair is undertaken. No clearance of blockages in waste, soil and
    drainage systems etc. will be guaranteed.
  • 
    b) The Company will not guarantee any work undertaken on instruction from the customer but
    against the written or verbal advice of the operative/engineer.
  • 
    c) Any non-related or related faults that are brought to your attention during our work (including
    but not limited to), that we advised should be rectified and are not carried out, then none of our
    work will be guaranteed. The Company shall not be held liable or responsible for any damage that
    has not been caused by their negligence or resulting from work that was not recommended, or
    where recommended work or use of recommended materials has not been agreed by the
    Customer - especially in favour of cheaper or more quickly or locally available alternatives.
  • 
    d) We will not guarantee any work where the customer has been notified by the operative or anyone
    from the Company, either verbally or in writing - recommending that further or extra work is
    required.
  • 
    e) Where Plumbsafe London Ltd agrees to carry out works/repairs on installations of previous poor
    workmanship or work that is deemed ‘not to current standards’ or on appliances or materials of
    low or poor quality or on any heating or water system over ten years old, no guarantee will be
    given in respect of such works and the Company accepts no liability in respect of the effectiveness
    of such works or longevity of the repair.
  • 
    f) We are not responsible for any defect or breakdown of existing pipework, fittings, valves, stop-
    cocks, drain valves, radiators, systems, or appliances that we are connecting into or onto or
    turning off or on, or opening or closing.
  • 
    g) When tiling, especially on a wooden floor, specific ‘matting’ and adhesive is highly recommended
    and will be required to help secure the tiles to the wood/timber. Tiling on wood or any surface
    that may move due to thermal movement. Unsound subfloor or joists, foundations, dampness or
    subject to water penetration etc, may cause the tiles, adhesive or grouting to become loose and
    crack. No responsibility will be taken for any damage caused by movement or moisture ingress.
  • 
    h) When carrying out any work, as well as when cutting tiles, timber etc. it may cause dust to settle.
    We will be as careful as is practical, but it is virtually impossible to prevent the formation of dust.
    Your home/premises may need cleaning when the works have been completed, this is not
    included in any estimate but can be arranged at extra cost if required.
  • 
    i) Smart controls, programmers, thermostats etc, rely on the wifi signal, strength and proximity in
    your property. If the wifi is not good or strong enough, it is wholly your responsibility to arrange
    for it to be rectified at your cost. No refunds will be given for any smart control that does not
    work due to poor wifi signal. Our hourly rate will be charged for any call backs and extra time
    taken to attempt to set these up or to re-bind them if signal has been lost.

ASBESTOS OR HAZARDOUS MATERIALS

• 
  8. It is The Customer’s responsibility to inform us immediately if they know or become aware of the
  presence of any dangerous or any hazardous material in the property or external area that we will be
  working in - or in the vicinity of - especially asbestos or flammable materials. If applicable, all
  asbestos or any hazardous materials will need to be removed by the customer before we commence
  work.
• 
  When any dangerous or any hazardous material including asbestos has been removed, a clean air or
  safety certificate must be provided before we will carry out any further work at your property.
  The quoted price does not include the cost of removing any waste, or dangerous or hazardous material
  such as asbestos. It is possible that we could not have reasonably foreseen any dangerous or
  hazardous materials, and only become aware when carrying out the work. If something of this nature
  is suspected or found, the work will be immediately halted and only continued when we are satisfied it
  is safe to return and resume work.

PAYMENT TERMS

• 
  9. Unless otherwise agreed, we will require 50% deposit of the total cost including the VAT on
  acceptance and booking of the works. The balance is due on the day the works have been completed.
  Payment is accepted by cash, cheque, or preferably by bank transfer. 
•  
• All payments are due on the day of completion of the work or supply of goods or materials or parts or by the following working day of the invoice date.
  • 
    a) ALL prices are subject to VAT at the prevailing rate which will be included in the final invoice.
  • 
    b) Time is charged for the amount of time spent working for you, including all reasonable time spent
    in sourcing, travelling and obtaining non-stocked or specific materials or parts required to
    complete your work.
  • 
    c) Hourly rate charges: you will be charged per hour to the nearest half hour e.g 1 hour and 20 mins
    will be charged at 1.5 hours, 1hour and 40 mins will charged at 2 hours.
  • 
    d) The invoice, balance, and/or any extra installation materials or part costs are agreed by you to be
    paid on “completion” of the agreed work or the day following our emailed invoice to you.
  • 
    e) LATE PAYMENTS: Statutory interest rate of 8% per annum will be charged from the
    invoice date. An administration charge of £30 plus £6 VAT totalling £36 will be charged
    for each subsequent reminder sent by email and/or post.
  • 
    f) If for any reason you have not received our invoice, for example it may have gone into
    your junk or spam mail, it is your responsibility to check all your folders and inform us
    that you have not received it within 14 days of us completing the work, otherwise the
    above charges will apply.
  • 
    g) CHEQUES: Please write your name and address and our invoice number on the back - to
    be made payable to: “PLUMBSAFE LONDON LTD” If needed for posting our address
    details will be on the invoice.
  • 
    h) DIRECT, BACs, & ONLINE BANK PAYMENTS: Full bank details will be on the
    invoice sent to you - please use as the Payment Reference: Your Name and/or Invoice
    number.

ESTATE OR MANAGING AGENTS, PROJECT MANAGERS OR ANY PERSON ACTING
ON BEHALF OF ANY OTHER BUSINESS, OR ANY 3RD PARTY

• 
  10.The person or the business who requests and instructs us to carry out any of our services, on behalf of
  someone else, agrees that they are personally and directly fully liable for all our costs, recovery costs
  and invoiced charges in full and are fully responsible to pay all outstanding invoices themselves and
  transfer the funds to us within 7 days of receipt of our invoice, unless a longer ‘due date’ has been
  agreed in advance. Please Note: It is not our responsibility to chase your clients for our payment. Additionally, if we are requested to address an invoice to a 3rd party or other personal name or business name, as per your instructions, you fully agree that any debt does not legally change or transfer the responsibility from you. You further agree that you are still fully liable to pay all our charges, fees and costs in recovering any debt from yourselves or your business.

LIMITED COMPANIES OR BUSINESSES THAT HAVE LIMITED LIABILITY STATUS

• 
  11.The person or director who requests and/or instructs us for any of our services, agrees that they will
  personally indemnify us and are therefore are directly and fully liable and responsible to pay our
  invoiced charges and all costs in full in the event of non payment for any reason by the company who
  you are or were acting for, employed or self employed and in all cases of liquidation, bankruptcy,
  ceasing to trade or similar.

TITLE AND OWNERSHIP OF ALL GOODS & MATERIALS

• 
  12.The risk for all parts and materials are passed to you or your premises or the site of installation on
  delivery and must be adequately insured for all risks. Ownership of all parts and materials delivered or
  installed shall remain with us until the full stated price has been received, including our labour costs
  and VAT and all other outstanding amounts due to us in respect of any other business transactions
  between us.
  • 
    a) For the purpose of this sub-clause, we shall be entitled to treat this as part of the outstanding
    account for any monies owing to us from you personally or any associated or subsidiary company of yours and or
    from any director or shareholder of yours.
  • 
    b) Until payment of the outstanding account has been made, you shall take all necessary steps for the
    protection against seizure, theft and or damage for our parts and materials and appliances which
    are left at the site address. They should be clearly marked as being our property as the full amount
    owed to us will still be due.

EXISTING INSTALLATIONS

• 
  13. Existing defects - if they are identified on the existing pipework or system, they will only be rectified if
  you instruct us to do so, but when a fault becomes apparent on the existing pipe work, controls, fittings,
  electrical components, wiring, appliance(s) or any other part of the heating or plumbing system at a later
  date, Plumbsafe London Ltd cannot be held responsible for any pre-existing defects in the installation, or
  on appliances that we have not worked on, or on any part or parts that we have not renewed.
•  
  • a) No decorative or repair works to the property will be carried out after the installation, including any
    boxing in of pipe work and/or flues (e.gIf we need to remove tiles or flooring to make access in
    order to repair a leak): re-rendering. re-plastering, re-tiling, carpet stretching, or decoration to
    that part or any other part of the property is NOT INCLUDED unless specifically estimated for. After
    our work has been completed, it will be known exactly what will need decorating, repairing, boxing,
    tiling, plastering etc - we may be able to provide you with an additional estimate if we can undertake this work.
  • 
    b) The Company shall not be liable for any delay or for the consequences of any delay in performing
    any of its obligations. If such delay is due to any cause whatsoever beyond it’s reasonable control,
    the Company shall be entitled to a reasonable extension of the time for performing such
    obligations.
  • 
    c) Engineers operate under their own GAS SAFE REGISTRATION certification and they are responsible
    cor any gas related work and subsequent liability.
     
    POWER FLUSHING & CLEANSING
• 
  14. If power flushing or cleansing of the heating system is required, the following terms and conditions
  apply:
  • 
    a) Prior to a new boiler being installed, it is recommended (not mandatory) that the existing pipe
    work and radiators should be “power flushed” to remove as much sludge from the system as
    possible, to help prevent contamination to the boiler and longevity of the parts of the heating
    system. It may also help to keep valid the manufacturer’s guarantee on the boiler.
  • 
    b) The process of power flushing has a higher risk on older systems over 10 years old, of causing
    leaks in pipe work and radiators and heat exchangers within boilers, due to the removal of the
    sludge - as system sludge is known to seal up small holes that is then removed during the flushing
    process revealing (existing) leaks in the system. If there are any corroded parts, valves or radiators
    etc. there is a high probability these may fail and leak.
  • 
    c) Power flushing a ‘gravity’ system - a system that is not pressurised, has more risks as the process
    will increase the internal pressure inside all of the pipework, fittings, controls and everything
    connected to the system. If there are any weak or corroded fittings which may be hidden under
    floors or in walls etc, they could fail and an escape of water (which would likely be very dirty
    water) could occur. No responsibility will be accepted for any damage caused to your or
    neighbouring properties, e.g a flat/apartment below.
  • 
    d) Any leaks found in the pipe work that become present whilst we are on site will be fixed by us if
    you wish us to do so including leaking radiators that can be replaced by us at extra cost to you for
    labour and materials. In all cases, Plumbsafe London Ltd accepts no responsibility for any damage to
    the fabric of your home or premises, or adjoining or neighbouring premises or any of the contents
    contained within, including any decoration, carpets, electrical appliances, any other appliances,
    fixtures or fittings etc due to a leak caused by this process.
  • 
    e) You agree to have in place your own insurance to cover any damage that may result from power
    flushing.

MISCELLANEOUS

• 
  15. Self purchase of parts or materials: If you wish to purchase your own parts or materials, we will not
  in anyway whatsoever be responsible for them. If a fault occurs with your own parts or appliance or
  they are incompatible and we are unable to complete the installation or repair, we will still charge for
  our time for the visit and/or attempting to fit your parts on top of our charges to return (if you want us to) when you
  have obtained a replacement(s) and for any future visits.
• 
  16. We may install what you supply to us but only if they are appropriate fittings. If the specification,
  type, colour, shape, quality or anything else is incorrect, or that you are not happy with the
  item(s) that you have supplied to us, it is not our responsibility. If damaged items are noticed, we
  may charge our standard hourly rate for our time in waiting for your deliveries/collections and/or
  returning to re-fit the replaced, incorrectly ordered or missing items.
• 
  17. If we have to collect additional parts to complete your work in addition to what you have self
  purchased, in order to carry out and complete the installation or repair, we will charge our standard
  hourly rate plus any parking fees etc. which will be added to the final invoice.
• 
  18. Recommendations: If you request or choose to use any recommendations for suppliers or other trades
  from us, we are not responsible in any way for their service, supply, goods, appliances, deliveries,
  workmanship or any other issue you may have with them.
• 
  19.The cost of any part(s) or materials we supply will be subject to a minimum mark up/margin of 20%
  plus VAT.
• 
  20. Delays caused by your other trades (usually applicable to building sites or property renovations etc.): 
  When booking a date with us, it is our intention to commence and complete the works concurrently, if
  however our work is held up by your other workmen - for example, areas not being ready to hang
  radiators, no electricity, no gas, no water etc., we will charge our standard hourly rate whilst waiting
  or daily rates if we have to waste day(s) or more that we booked only for your work. This will be
  added to the final invoice.
• 
  21. These Terms & Conditions may not be copied, released, discharged, supplemented, interpreted, varied
  or modified in any manner except by an instrument in writing signed by a duly authorised
  representative of the Company. Furthermore, these Terms & Conditions shall
  prevail over any previous terms and conditions used by the Customer or contained or set out or
  referred to in any documentation sent by the Company to the Customer. By entering into a contract
  with the Company, the Customer agrees irrevocably to waive the application of any such previous version of the Terms & Conditions
• 
  22.The Terms & Conditions and all contracts awarded between Plumbsafe London Ltd and the Customer
  shall be governed and construed in accordance with English Law and shall be subject to the exclusive
  jurisdiction of the English Law.

DEBRIS/RUBBISH REMOVAL

• 
  23. Any debris, rubbish, packaging, fittings etc that may be discarded during our work, and only if
  appropriate, will be disposed of in your own recycle bins or dustbins with your knowledge. If the
  debris is of such a nature / amount as to warrant the use of a licensed waste carrier, and you would
  like us to arrange a collection for the debris or to have a skip delivered, please advise us asap. The
  cost for this or removing and debris or rubbish from your property is not included in any of our
  estimates, unless specifically noted.

ADDITIONAL CLAUSE/SEVERANCE

• 
  24. If a provision of the Contract (or part of any provision) is found illegal, invalid or unenforceable, the
  provision shall apply with the minimum modification necessary to make it legal, valid and enforceable
  OR the parties shall negotiate in good faith to amend such provision such that, as amended, it is legal,
  valid and enforceable, and, to the greatest extent possible, achieves the Company’s original
  intention.